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© 2018 by HauteCards.

Store Policy

Studio Hours

MONDAY TO FRIDAY

USA EASTERN TIME ---> GMT -5:00

 

10:00 AM --- 5:00 PM.

 

HOLIDAYS ---> CLOSED

 

After hours orders: please be patient, as soon as the studio is open, we will review all new & pending orders to update status, and we will send you an email/convo as soon as possible.

Turnaround times

When placing an order please keep in mind that the days of production for the printed items are calculated in BUSINESS DAYS AFTER PROOF APPROVAL, so we don't count WEEKENDS as part of processing times. (The reason why is that the printing press that I work with doesn't open on the weekends, so I don't have access to the materials)

For example, if your order was APPROVED on Thursday, and the processing time is 3 BUSINESS DAYS, you should count FRIDAY, MONDAY, TUESDAY, on Wednesday your cards should ship out. Another example, if processing time is marked as 5 BUSINESS DAYS and you approved the proof on MONDAY, you should count TUESDAY, WEDNESDAY, THURSDAY, FRIDAY, MONDAY, your cards should ship out on Tuesday.

If you have any questions about turnaround time, don't hesitate to contact me :)

Rush Orders

Rush orders are hard to do because of printing press availability, so I cannot guarantee that I can rush an order after printing approval. But sometimes rush orders are possible, so don't be shy and ask if there's availability and I will more than glad to request it for you.

Privacy & Safety

We collect a variety of information about our wonderful customers and visitors to our website.

 

This personal data falls into these categories:

Identity Data includes title, first name, last name, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics and profiling).

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website, products and services.

Tracking Data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.

Marketing and Communications Data includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.

Payment Methods

- Credit / Debit Cards
- PAYPAL​